Managed Network Support

In today’s digital age, a reliable and secure network is the backbone of any successful business. It underpins everything from communication and collaboration to data storage and access to critical applications. But managing a complex network in-house can be a time-consuming and resource-intensive task. This is where Managed Network Support comes in.

What is Managed Network Support?

Managed Network Support is a service offered by Managed Service Providers (MSPs) to remotely monitor, maintain, and troubleshoot your business network. An MSP acts as an extension of your IT team, providing expertise and resources to ensure your network runs smoothly and efficiently.

Here’s a breakdown of what Managed Network Support typically includes:

  • Network Monitoring: MSPs use advanced tools to continuously monitor your network for performance issues, security threats, and potential outages. This proactive approach allows them to identify and address problems before they disrupt your business operations.
  • Network Maintenance: Regular maintenance tasks such as software updates, security patching, and configuration management are crucial for keeping your network healthy and secure. An MSP can handle these tasks, freeing up your IT staff to focus on more strategic initiatives.
  • Network Troubleshooting: Network problems are inevitable. When they occur, having an MSP by your side can be a lifesaver. They have the expertise to diagnose and resolve network issues quickly and efficiently, minimizing downtime and lost productivity.
  • Security Management: Cybersecurity threats are constantly evolving, and keeping your network secure requires ongoing vigilance. MSP often includes security services such as firewall management, intrusion detection, and vulnerability scanning to protect your business from cyberattacks.
  • Network Reporting: MSPs provide regular reports that detail network performance, security events, and any issues that have been identified and addressed. This data gives you valuable insights into the overall health of your network and helps you make informed decisions about future network investments.

Benefits of Managed Network Support

There are numerous benefits to be gained by implementing Managed Network Support for your business. Here are some of the key advantages:

  • Improved Network Performance and Reliability: MSPs have the expertise and tools to optimize your network for performance and ensure it runs smoothly and efficiently. This translates to faster loading times, better application performance, and a more productive work environment for your employees.
  • Enhanced Network Security: Cybersecurity is a complex and ever-changing landscape. Network Support providers stay up-to-date on the latest threats and have the tools and expertise to keep your network secure. This gives you peace of mind knowing your business is protected from cyberattacks.
  • Reduced IT Costs: Building and maintaining an in-house IT team with the necessary skills to manage your network can be expensive. Managed Network Support offers a cost-effective alternative, allowing you to access a team of experts without the high overhead costs.
  • Increased IT Productivity: By offloading network management tasks to an MSP, you free up your internal IT staff to focus on more strategic initiatives that can help your business grow.
  • Improved Scalability: As your business grows, your network needs will evolve. Managed Network Support providers can help you scale your network to meet your changing demands, ensuring you always have the right network infrastructure in place.
  • 24/7 Support: Many MSPs offer 24/7 monitoring and support, ensuring that any network issues can be addressed quickly, regardless of the time of day.

Is Managed Network Support Right for Your Business?

Network Support is a valuable service for businesses of all sizes. However, it’s not a one-size-fits-all solution. Here are some factors to consider when deciding if Managed Network Support is right for your business:

  • Your IT Expertise: Do you have a dedicated IT staff with the skills and experience to manage your network effectively? If not, Managed Network Support can fill the gap and provide the expertise you need.
  • The Complexity of Your Network: Complex networks with multiple locations, devices, and applications require a high level of expertise to manage. Managed Network Support can provide the resources and knowledge to handle these complexities.
  • Your Security Needs: If your business operates in a highly regulated industry or handles sensitive data, then robust network security is paramount. MNS providers can offer advanced security solutions to protect your business from cyberattacks.
  • Your Budget: Managed Network Support is a cost-effective solution, but it does come with a monthly fee. Weigh the cost of the service against the potential benefits such as improved uptime, increased security, and reduced IT workload.

Choosing a Managed Network Support Provider

If you decide that MNSis right for your business, the next step is to choose a qualified provider. Here are some tips for selecting the right MSP:

  • Experience and Expertise: Look for an MSP with a proven track record of success in supporting businesses similar to yours. Ask for references and case studies to get a sense of their capabilities.
  • Security Certifications: Make sure the MSP holds relevant industry certifications that demonstrate their commitment to security best practices. Look for certifications like SOC 2 or ISO 27001.
  • Service Offerings: Ensure the MSP offers the specific services you need, such as network monitoring, security management, or cloud support.
  • Scalability: Choose an MSP that can scale its services to meet your growing needs.
  • Communication and Customer Service: It’s important to choose an MSP that is responsive and easy to communicate with. Look for a provider that offers multiple communication channels and has a strong reputation for customer service.
  • Cost: Get quotes from several different MSPs before making a decision. Be sure to understand what is included in the pricing and ask about any potential hidden fees.

Getting Started with Managed Network Support

Once you’ve chosen a Managed Network Support provider or network support specialist, the next step is to get started with the service. This will typically involve:

  • Network Assessment: The MSP will conduct a thorough assessment of your network infrastructure to identify any potential issues and opportunities for improvement.
  • Service Level Agreement (SLA): An SLA is a formal agreement that outlines the specific services the MSP will provide, the performance guarantees, and the responsibilities of each party.
  • Onboarding Process: The MSP will work with you to onboard your network and ensure a smooth transition to their services.


Managed Network Support can be a valuable asset for businesses of all sizes. By providing expert network management, enhanced security, and improved performance, MNS can help you free up your IT resources, improve business continuity, and focus on what you do best – running your business.

If you’re considering Managed Network Support for your business, carefully evaluate your needs and choose a qualified provider that can offer the right services and expertise to meet your specific requirements.